Terms and Conditions

Terms and Conditions

Last updated: February 21, 2024

Thank you for shopping at luisatorres.pt.

The following terms are applicable for any products or services that You purchased with Us.


Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural. 


For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Luisa Torres.
  • Goods refer to the items and services offered for sale on the Service.
  • Orders mean a request by You to purchase Goods or Services from Us.
  • Service refers to the Website.
  • Website refers to Luisa Torres Handmade Ceramics, accessible from https://luisatorres.pt
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


  1. These general conditions of sale are agreed between Company, Estrada das Fontaínhas, S/N Vila Nova 2000-464 Casével Portugal, tax identification number 180 742 728 and contact +351 932 000 086, and people wishing to make purchases through the website hereinafter referred to as "You".
  2. The parties agree that purchases made through the website will be governed exclusively by this agreement to the exclusion of any conditions previously available on the website.


  1. The main objective of these general conditions of sale is to provide and define all the necessary information to You on the modalities of ordering, sale, payment and delivery of purchases made on the website.
  2. These conditions regulate all the necessary steps to carry out the order and ensure the follow-up of this order between the Contracting Parties.


  1. You fulfil your order by completing the purchase process presented on the website, adding the product(s) or service(s) that he/she wishes to order to the shopping basket:
  2. To send your order You must:
  3. a) Register on the website, providing for this purpose the information requested therein.
  4. b) Login (providing a combination of email and password chosen by You at the time of registration).
  5. c) Complete the information and choose the options that are made available to You throughout the process of order completion (delivery and billing address, way of shipping, payment method, as well as the NIF and the name that, for tax purposes, You want to appear on the invoice).
  6. The final confirmation of the order by You is equivalent to the full/complete acceptance of the prices and description of the products and services available for sale as well as these General Conditions of Sale which will be the only ones applicable to the contract thus concluded.
  7. The COMPANY will honor orders received online only up to the limit of available stocks. In the absence of availability of the product the COMPANY undertakes to inform You as soon as possible.
  8. You have the sole responsibility in the data contained in the invoice. The invoice after it is issued cannot be reissued with changes.
  9. Orders have a validity of 2 (two)days, unless the order is registered under a promotional campaign setting a different time limit, it is not possible to guarantee prices, discounts, promotions and offers beyond this period. If the payment of the same is not received by our services within the said period, the order cannot be validated. Any amount received after this date will be returned or used in a new order.


  1. On the website, the COMPANY proposes to You the following payment methods via Easypay - Lda Payment Institution:
    a) Credit card (Visa, Mastercard);
    b) MB Reference;
    c) Transfer;
  2. In the case of payment by credit card, the debit will be made in Your card immediately after confirmation of the shipment of the goods. If some products ordered are sold out, the value of them will be credited to Your card after the order has been closed.


The provision of the service will be carried out after confirmation of the payment made.


  1. Prices shall be in Euros, with taxes and fees included, taking into account the VAT in force at the time of payment of the order.
  2. If there is an increase in the Prices of any product, You will be informed immediately, being able to choose to receive your order (making the payment of the difference) or to cancel it.


Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by email [email protected] or using the contact form on the Contact page.